role and responsibilities
The Lead Patient Care/Service Coordinator performs the duties of a Patient Care Coordinator but also works with clinic management as the first line supervisor for clinic staff. They will promote the patient first ethic, a culture of safety and a clinic environment that promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives). This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed.
essential functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
pcc/psc duties: - Checks in patient in the Epic system which includes: reviewing and updating demographic information, verifying insurance, scanning copies of insurance cards, collecting co-pays and balances from patients.
- Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person.
- Collects and manages patient clinical information.
- Rooms patients and documents chief complaint, vital signs, and updates the patient’s health record in Epic.
- Relays physician’s instructions as directed.
- In Epic, processes prescription refills, form completion, patient messages, etc.
- Processes labs that have been collected in office.
- Administers injections as ordered by physicians.
- Assists physicians with clinical procedures.
- Obtains physician’s authorization for diagnostic tests and referrals, procedures, and medication, etc.
- Reschedules patient appointments as necessary.
- Assists in Medical Records with scanning and filing.
- Prepares labels and sends urine, biopsy, and culture specimens to appropriate laboratories.
- Completes work queues as assigned.
- Assists with Quality Assurance practices including monthly check of Log Binder to assure complete and accurate recordings of:
- Refrigerator temperature
- Freezer temperature
- Crash cart checklist
- Auto Clave
- Quality control on machines including licensing renewal and maintenance
- Complies with established organizational policies and procedures of WTMF.
lead responsibilities:- Makes daily rounds and provides feedback to staff on improvement areas and recognition where/when warranted.
- Consults on any questions or concerns that may arise with respect to patient care.
- Consults with management on questions regarding personnel issues of direct reports.
- Promotes teamwork and provides leadership and direction to staff.
- Delegates work assignments to staff including, but not limited to:
- Checking expiration dates and logging all medications
- Prepping and cleaning exam rooms
- Inventory/stocking supplies
- Ensuring quality assurance and safety protocols
- Assists in writing performance evaluations
- Participates in the hiring process including screening resumes, conducting phone interviews, being part of the interview team, check references.
- Oversees the training and competency sign off of new staff and ensuring proper protocols and policies are followed.
- Assists in on-going training and documentation for existing staff.
- Participates in and potentially leads staff meetings and huddles.
- Shares responsibility management for QA programs including chart audits, utilization of resources, log book maintenance and equipment checks.
- Utilizes the performance standards to assure uniformity of compliance and competency in clinical skills.
Scheduling- Assisting in staffing and scheduling.
- Keeps abreast of staff availability and encourages flexibility of covering shifts.
- Collaborates with management on staffing concerns and problems.
supplies- Tracking of inventory and supplies including:
- Medical supplies
- Participates in clinic 5s
- Ensure sufficient exam room and clinic inventory and prepares exam room.
community relations- Assists with educational programs
- Promotes patient surveys, which will encourage feedback on our services
other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
physical demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.
qualifications and Education Requirements- High School graduate or GED required.
- Training in an accredited program for medical assisting required, certification preferred.
- Minimum of 2-3 years previous medical office experience in patient care.
Preferred Skills- Communication proficiency
- Ethical Conduct
- Flexibility
- Initiative
- Time Management
Salary: $30-$38 per hour |