role and responsibilities

The Call Center Representative acts as first impression of WTMF as a whole.  They ensure that every interaction promotes the Patient First Ethic.  This position helps facilitate incoming calls, assists in scheduling patients, and supports the needs of the clinics.

essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manages a high volume of incoming calls in a timely, professional manner using the patient first ethic.
2. Screens calls appropriately to assess patient needs and directs patients to the appropriate clinic when necessary.
3. Schedules appointments for primary care, specialty and surgical clinics.
4. Collects and verifies insurance information for patients, dependents and guarantors.
5. Utilizes the Epic system to update demographic information, schedule appointments, verify insurance, and gather any other information required
6. Refers patients to medical staff for any and all medical advice.
7. Answer general questions and provide information to patients.
8. Performs related tasks and assignments as necessary.
9. Complies with established organizational policies and procedures of WTMF.

other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

qualifications and education requirements

1. High school graduate or GED.
2. 2 years of experience in customer service.
3. Medical office experience preferred.

preferred skills

1. Communication proficiency
2. Ethical Conduct
3. Flexibility
4. Initiative
5. Time Management